Li Qian: Logistics Service Quality Evaluation for E-commerce Based on Extenics Theory
نویسنده
چکیده
How to evaluate e-commerce logistics service quality research has not yet formed a complete and scientific theoretical system and method, the paper studies on this issue, using extension theory, the establishment of e-commerce logistics service quality evaluation model, an effective solution to the e-commerce logistics services quantitative evaluation of quality. In this paper extenics in primitive theory analysis method, through the expansion of e-commerce logistics service quality analysis, quality logistics services suited to e-commerce environment evaluation system, and the use of the nonlinear extenics extensive comprehensive evaluation establishes the evaluation model of e-commerce logistics service quality, effective solution to the evaluation of various indicators for different objects of the importance of different issues, has some practical value.
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